Job Details
Customer Service Advisor – Building Society (Part Time)
Newcastle-under-Lyme, Staffordshire
Circa £7.75 per Hour Plus Company Stakeholder Pension, 22 Days’ Holiday, Branch Bonus Scheme, Concessionary Staff Rate Mortgage (subject to meeting lending criteria, after 2 years’ service), Holiday Discounts, Life Assurance, Free Tea, Coffee and Parking Facilities
As an established building society, our client has developed a range of independent, personal financial services for their members and the local communities in which they serve. An opportunity has now arisen for a part time Customer Service Advisor to join their team.
This role would suit someone with excellent communication skills, customer service experience and the ability to identify sales opportunities. A commitment to delivering a first class service is essential. An excellent benefits package and continuous training and development opportunities make this a role not to be missed.
As a Customer Service Advisor you’ll be responsible for processing administration and counter transactions whilst promoting the society’s products and services in order to maximise sales. This role involves working to targets, and as such you should be confident working in such an environment.
Your duties will include:
- processing customer transactions in an efficient and friendly manner
- promoting the society’s range of products and services
- identifying customer savings needs and offering advice on relevant products
- interviewing customers, opening savings accounts
- dealing with a range of enquiries, such as lost passbooks and change of address
- ordering and maintaining cash levels as required
To be considered for this position, you must have experience of working in a customer service role and an office-based environment. You must also hold five GCSEs (or equivalent) including Maths and English Language, and have good keyboard skills.
As a Customer Service Advisor, you will also be required to demonstrate strong communication skills, the ability to spot potential sales. You must also have a consistent, friendly approach to customers whilst promoting a professional image.
Whilst not essential, a driving licence would be beneficial to your application, as would any experience in a sales environment. It is envisaged that the successful candidate will work between 15 and 18.25 hours per week.
To apply for the role of Customer Service Advisor, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Customer Service Advisor, Customer Service Adviser, Customer Service Representative, Customer Service, Sales Advisor, Customer Support, Banking, Building Society, Part Time.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
|
